3.1 Effective Listening
- Try to keep an open mind and listen to what is actually said.
- Listen for meaning. For example a student maybe asks you a muddled question about a small detail. Actually, what s/he may be telling you is that s/he is completely lost and doesn't understand this at all - or this student may be dyslexic.
- Try not to pre-empt what a student is saying, by cutting them off mid-question and giving them an answer to a problem as you see it. As much as possible, let them explain their uncertainties and confusions. According to a reasonable body of the Higher Education research literature, concept development often requires that students first understand how new ideas presented fit in relation to what they already know, and IF the new concept requires them to let go of some previous understanding, this needs to be actively acknowledged (ie: you can't simply overlay a new and contradictory set of ideas before the old ones have been explored and deconstructed).
- Try to find a workable balance between, on the one hand, thinking ahead in the discussion in order to maintain the flow and focus and, on the other, being overly directive and forcing the discussion along your set path.